AbeBookUSA.com
1. What payment methods do you accept?
We accept payments through PayPal. PayPal ensures secure transactions and protects your payment information.
2. Can I use a credit or debit card directly?
Currently, we process payments via PayPal only. You can use a credit or debit card through PayPal without needing a PayPal account.
3.Are prices listed on your site inclusive of taxes?
Prices listed do not include applicable taxes. Taxes will be calculated and added at checkout based on your shipping address.
4.How long will it take to process my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location and selected shipping method.
5. What shipping options do you offer?
We offer standard and expedited shipping options. Available shipping methods and their estimated delivery times will be displayed at checkout.
6. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
7. Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
8. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately. Provide your order number and details of the issue, and we will assist you in resolving the problem.
9. Can I change or cancel my order after it’s been placed?
Orders can only be changed or canceled if they have not yet been processed for shipping. Contact us as soon as possible if you need to make changes.
10. What is your return policy?
You may return items within 7 days of receipt for a refund. Items must be in their original condition and packaging. Contact customer service for return instructions.
11. How do I initiate a return?
To initiate a return, please contact our customer service team to obtain a return authorization and instructions. Ensure the item is packed securely for return.
12. When will I receive my refund?
Refunds will be processed to your original payment method once we receive and inspect the returned item. Please allow up to 7-10 business days for the refund to appear in your account.
13. Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.
14. How can I contact customer service?
You can reach our customer service team via email at sales@abebookusa.com or by phone at +16466318036. Our team is available to assist you with any inquiries or issues.
15. How is my personal information protected?
We use encryption technologies and secure servers to protect your personal information. We are committed to maintaining your privacy and will not sell or share your information with third parties.
16. What should I do if I forget my password?
If you forget your password, use the “Forgot Password” link on the login page. Follow the instructions to reset your password via email.
17. Can I change my shipping address after placing an order?
Address changes can only be made before the order is processed for shipping. Contact us immediately if you need to update your shipping address.
18. Are there any additional fees I should be aware of?
In addition to product prices, you may incur shipping fees and applicable taxes. All fees will be calculated and displayed at checkout.
19. What if my order is delayed?
If your order is delayed, please check the tracking information provided. If there are any issues or significant delays, contact customer service for assistance.
20. How can I stay updated on promotions and new products?
To stay informed about promotions and new products, subscribe to our newsletter by entering your email address in the subscription form on our website.
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